hebitop Casino & Sportsbook Service Notice
We at hebitop operate an online gaming and sportsbook platform available only where local law permits. This legal notice explains our service scope, your responsibilities as a user, and how we handle your data and account security.
Our services span slot games, live-dealer tables, and sports markets. We serve users across Indonesia's major cities—Jakarta, Surabaya, Bandung, Medan, and Semarang—through payment methods including DANA, e-wallet, mobile banking, and local payment. This page sets out the terms under which our platform operates and the protections we maintain for your account.
Service Availability and Jurisdiction
We do not offer our services in jurisdictions where online wagering is prohibited by local law. Users are responsible for verifying that access and use of hebitop comply with the laws of their own jurisdiction. Our platform does not claim to be licensed in any specific country; instead, we operate subject to the applicable laws where our users are located.
If you reside in a region where our services are restricted, you may not create an account or use hebitop. We reserve the right to restrict or suspend your account if we determine that your jurisdiction prohibits our operations, and we will not be liable for any loss or inconvenience resulting from such restriction.
Account Eligibility and User Responsibility
To open an account on hebitop, you must be of legal age in your jurisdiction and capable of entering into a binding contract. You represent that you are not a resident of any jurisdiction where online gaming is prohibited. We do not verify age through our registration flow; account opening is your declaration of eligibility.
Users are solely responsible for ensuring their own compliance with local law. hebitop does not provide legal advice, and we cannot advise you on whether your jurisdiction permits gaming on our platform. If you are uncertain, we recommend consulting local authorities or a legal professional before accessing our service.
During major holidays such as Idul Fitri, Idul Adha, Imlek, and Nyepi, our support and payment-processing teams may operate on reduced schedules. We will announce any service changes in advance through your account dashboard.
Data Protection and Privacy
We protect your personal data in accordance with our Privacy Policy. During account creation and when you request a withdrawal, we collect Know Your Customer (KYC) information: government-issued ID, proof of address, and a selfie for verification. This data is encrypted and stored securely on our servers.
We do not share your personal information with third parties except where required by law or to process your payments. Payment processors such as DANA, e-wallet, and mobile banking receive only the minimum information necessary to complete your transaction. Our data-handling practices are outlined in full in our Privacy Policy, available on our platform.
Our Commitments and Limitations
hebitop is committed to transparent game rules, account security through two-factor authentication and password protection, and timely customer support during business hours. We undertake to process withdrawal requests subject to verification windows and do not make guarantees about processing times or bonus amounts.
We do not promise or guarantee winnings. All games on hebitop operate under published rules and return-to-player (RTP) percentages; outcomes are determined by certified random-number generators. We do not manipulate results in your favor or against you, nor do we offer "insider" tips or strategies that would guarantee returns.
We operate hebitop as a gaming service available only where local law permits. Users are responsible for their own legal compliance.
Contact and Dispute Resolution
For legal inquiries or concerns about our service, contact our support team during business hours Monday through Friday, 09:00 to 17:00 Western Indonesia Time (WIB). You can reach us via in-app chat or email through your account dashboard on hebitop.
If you believe hebitop has breached this notice or our terms, we encourage you to contact us first to discuss the matter. We will respond within 5 business days. If you wish to escalate a dispute, please refer to our Terms and Conditions for formal procedures.
This legal notice was last updated and is current as of the date displayed in your account settings. We may revise this notice from time to time to reflect changes in law or our practices. Your continued use of hebitop following any update constitutes your acceptance of the revised notice.
Key points to remember:
- • Our services are available only where local law permits.
- • You are responsible for verifying your own jurisdiction's rules.
- • We do not guarantee winnings or specific bonus amounts.
- • Your data is protected under our Privacy Policy.
- • Support is available during business hours in Jakarta, Surabaya, Bandung, Medan, and Semarang time zones.