hebitop Casino & Sportsbook Data Care
This page describes what we collect when you use hebitop and how we keep that data protected. We at hebitop operate an online gaming and sportsbook service available only where local law permits. Our platform serves players across Indonesia's major cities—Jakarta, Surabaya, Bandung, Medan, and Semarang—with a unified account for slots, live-dealer tables, and sports coverage.
We take data protection seriously. Our policy outlines what information we gather during account opening, deposit, withdrawal, and gameplay; how we use it; who may access it; and what rights you have. By using hebitop, you acknowledge that you have read and understood this privacy statement.
What We Collect on hebitop
We collect personal data in several categories. During account opening, we ask for your email address, phone number, full name, date of birth, and residential address. We also gather Know Your Customer (KYC) documents—a government-issued ID such as a passport or national identity card, proof of address (utility bill or bank statement), and a selfie holding your ID. This verification protects both you and hebitop against fraud and money-laundering risk.
When you deposit or withdraw funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we record the transaction ID, amount, timestamp, and payment provider confirmation. We also log your device type, browser, and IP address each time you log in, and we track your gameplay—which games you play, session duration, and in-game stakes. We do not store passwords in plain text; we use secure hashing.
We use cookies and similar tracking technology to remember your login state, language preference, and browsing history on hebitop. These help us personalize your experience and detect suspicious account activity. You can disable non-essential cookies in your browser settings, though some features may not work as intended.
How We Use Your Data
We at hebitop use your personal data to:
- Verify your identity and prevent fraud and account takeover.
- Process your deposits, withdrawals, and payouts.
- Provide customer support and respond to your inquiries during business hours.
- Comply with anti-money-laundering, tax, and local regulatory requirements.
- Send you transactional emails (account confirmation, deposit receipt, withdrawal status).
- Analyze gameplay patterns to detect problem gambling indicators and enhance security.
- Troubleshoot technical issues and improve hebitop's platform performance.
We do not sell your data to third parties for marketing. We do not contact you with unsolicited promotional messages unless you have explicitly opted in via your hebitop account settings.
Third-Party Processors and Data Transfers
Our payment processors—mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and our banking partners online payment, e-wallet, mobile banking, local payment—receive your transaction data directly from you during checkout. We do not pass your payment credentials to them; they handle the secure handshake. Our data centre and backup servers may sit outside your jurisdiction, though we maintain encryption in transit and at rest.
We engage third-party vendors for customer support, fraud detection, and analytics. These vendors are contractually bound to confidentiality and data protection standards equivalent to our own. We do not authorize them to use your data for their own marketing or business purposes.
Your Rights on hebitop
You have the right to:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Correct inaccurate or incomplete information in your hebitop profile.
- Deletion: Request removal of your data after account closure (subject to retention periods mandated by law).
- Data portability: Request your data in a structured, machine-readable format.
- Withdraw consent: Opt out of marketing communications and non-essential cookies at any time.
To exercise any of these rights, contact our support team during business hours via the in-app chat or email. We aim to respond to data access requests within 30 days. If you believe we have mishandled your data, you may lodge a formal complaint with the data protection authority in your jurisdiction.
Security and Account Protection on hebitop
We at hebitop employ industry-standard encryption (TLS 1.2+) to protect data in transit between your device and our servers. Your account is protected by a password that only you know; we recommend a strong, unique passphrase. We offer optional two-factor authentication (2FA) via email or SMS to add an extra layer of security.
If you suspect unauthorized access to your hebitop account, change your password immediately and contact our support team. We will review your account activity, reset your session, and help you secure it. We perform regular security audits and penetration testing, though no system is non-specific info breach-proof.
Our data protection policy is not static. We review and update it periodically to reflect changes in technology, law, and best practice. Check back here for updates.
Contact hebitop
If you have questions about how we handle your data, how to exercise your rights, or if you wish to lodge a complaint, our support team is available during business hours (Monday–Friday, 9 AM–6 PM local time). You can reach us via:
- In-app chat on your hebitop account.
- Email to our support address (listed in your account settings).
- FAQ section at our help centre
We are committed to transparency and to protecting your privacy on hebitop. Thank you for trusting us with your data.